This product is handmade-to-order by Upcycle with Jing, so it can take some time to process your order. But we promise it's worth the wait!

Once you place your order, we send the order confirmation. Then the product goes into production and is handmade just for you at Upcycle with Jing's production centre in Helsinki, Finland. Production times can take anywhere from five to eight business days during normal operating conditions, but it might take longer if we are experiencing high volumes of orders or delays with shipping.

Once the product is produced, your unique jewellery piece is packed and then shipped straight to your door from the Finnish production centre within 1 business day. To ensure that your order arrives as safely as possible, we use registered postal parcel services. Orders to Ireland, UK and continental Europe will take at least 8-14 business days to arrive. Orders to the rest of the world will take at least 14-28 business days to arrive.

Shipping is by tracked postal parcel service, which means you'll be able to keep up with the location of your package at all times. You will be provided with tracking information to follow the progress of your package. Your order can be tracked from the Helsinki, Finland fulfilment centre to your door via the postal service tracking portal or your order status page.

We're so sorry, but unfortunately this item does not qualify for returns, exchanges, or refunds.

Please choose your product carefully. This item is a custom-made personalised product that is made specifically for you and cannot be returned or exchanged, unless it is defective, damaged or the wrong product when received. Please ensure that you purchase the correct size as you cannot exchange the item if it does not fit. Please refer to our size and measurement guidelines to help you chose the correct size for you.